Products available for Pre-order are not considered to be on-hand. Ozprey keeps the stock of on-hand inventory separate from Pre-orders and the two are considered independent.
Pre-ordered products from the same order will be consolidated and posted only when all the items have arrived to us.
Products available for pre-order have a deadline before they are deemed closed. This information, where deemed possible, will be provided within the product description. Any purchase/Order placed after this deadline will be issued a full refund and canceled.
Products available for pre-order can be subject to limited allocations. In such instances where Ozprey is unable to fulfill the order we will provide a full refund. No discounts, refunds, coupons or items of a similar nature shall be provided.
Products available for pre-order can be subject to delays. These include but are not limited to release dates being pushed back and Customs holding the product. Such events are considered systemic errors and Ozprey shall bear no responsibility should this occur. Hence no discounts, refunds, coupons or items of a similar nature shall be provided.

Pre-orders are charged at the time of pre-order, i.e. at checkout.
Methods of payment are shown at checkout.
By using our Pre-order services, you are consenting to the full payment of the product, regardless of how long it takes for the order to arrive.

If a Pre-order includes multiple items, the latter will be consolidated prior to shipping. See Section 2.1(2).
Pre-Ordered Items are generally packed the day we receive them for next-day postage if deemed possible.
Official days when Ozprey conducts any duty relating to collection or posting of orders are Tuesday and Saturday. While we do our best to respect those days, note that this is a company policy and at our discretion.
Ozprey is not responsible for any delays regarding shipping.
Ozprey is not responsible for any damage incurred during shipping. However, at our discretion, we may issue refunds/replacements. For eligibility and more information, visit our Refund and Return Policy here.

Pre-orders may be canceled at any time by Ozprey. In such cases, full refunds will be provided. No discounts, refunds, coupons or items of a similar nature shall be provided.
By using the Pre-order service, you are agreeing and consenting to the order and payment being final. This implies that the order, once placed and paid, is non-refundable and non-cancellable.